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ISP
Library

Terms & Conditions

Last updated: 28 January 2021
These Terms & Conditions (“Terms”) govern access to and use of the website and educational platform available at isplibrary.com and related services (collectively, the “Platform” or “Services”). The Services are intended to support teaching and learning by providing Schools, teachers, and students with a convenient environment to store, organize, and access educational materials.
IMPORTANT – Hosting role. ISP Library primarily provides technical infrastructure and a place to host and access materials. Schools (and their authorized users) decide what materials are uploaded and shared. ISP Library does notpublish School Content as its own and is not responsible for School Content uploaded by Schools or Users, subject to applicable law and our notice-and-action obligations. (See Sections 9–12.) (eur-lex.europa.eu)
If you do not agree to these Terms, do not use the Services.
 
1. Legal Framework and Interpretation (Latvia + EU)
1.1 Governing law. These Terms are governed by the laws of the Republic of Latvia, together with directly applicable European Union law.
1.2 Key EU/Latvian acts referenced. Depending on the context and the party type, the Services may be subject to:

  • Regulation (EU) 2016/679 (GDPR) and Latvian Personal Data Processing Law (Fizisko personu datu apstrādes likums). (LIKUMI.LV)

  • Regulation (EU) 2022/2065 (Digital Services Act / DSA) regarding online intermediary/hosting services and notice-and-action mechanisms. (eur-lex.europa.eu)

  • Latvian Law on Information Society Services (Informācijas sabiedrības pakalpojumu likums) regarding intermediary liability and duties. (LIKUMI.LV)

  • Latvian Copyright Law (Autortiesību likums), including educational/research use limitations and exceptions. (WIPO)

  • Latvian Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums) where a consumer relationship exists. (vvc.gov.lv)

  • Latvian Civil Law (Civillikums) general contract principles. (LIKUMI.LV)

1.3 Priority. If a mandatory legal rule conflicts with these Terms, the mandatory rule prevails, and the remainder of the Terms stays in effect.
 
2. Definitions

  • “ISP Library”, “we”, “us”, “our”: the operator of the Platform.

  • “School”: an educational institution or organization that creates, manages, or sponsors access for Users.

  • “School Admin”: a person authorized by a School to manage School accounts, roles, and access.

  • “User”: any individual who uses the Platform (including School Admins, teachers, students, staff, and other authorized persons).

  • “School Content”: files, scans, documents, links, text, images, audio, video, quizzes, and any other content uploaded, stored, generated, or shared by a School or its Users.

  • “ISP Library Content”: Platform software, interface, branding, templates, and any materials we create and provide.

  • “Subscription”: any paid plan, license, or service package offered by ISP Library or sold via Schools.

  • “Account”: a User profile used to access the Platform.

  • “Applicable Law”: laws and regulations applicable to the parties and the Services, including EU and Latvian law.

 
3. Who Contracts With ISP Library
3.1 School agreements. Typically, the contractual relationship exists between ISP Library and the School (B2B). School Admins and Users act under the School’s authority.
3.2 Individual users. If we allow direct sign-up without a School, or a User purchases a Subscription personally, then a direct agreement may arise between ISP Library and that User. If the User qualifies as a “consumer” under Latvian/EU law, mandatory consumer protections apply. (vvc.gov.lv)
3.3 Authority and responsibility. If you use the Platform on behalf of a School, you confirm you are authorized to bind the School to these Terms (or to the School’s separate master agreement, if any).
 
4. Description of Services (What We Do)
4.1 Educational hosting and access. The Platform provides:

  • structured storage and organization of learning materials;

  • role-based access (e.g., teacher/student);

  • viewing/downloading materials depending on permissions;

  • optional analytics and reporting features;

  • optional AI-assisted tools (e.g., quiz generation) as described on the Platform.

4.2 We provide infrastructure, not publishing. ISP Library is not a publisher of School Content. The School (and/or its Users) is the uploader and provider of School Content within its community.
4.3 No guarantee of curriculum fit. ISP Library does not guarantee that School Content or AI outputs match a particular curriculum, assessment standard, or academic policy.
 
5. Accounts, Roles, and Access Control
5.1 Account creation. Accounts may be created by:

  • a School Admin (inviting Users); and/or

  • self-registration with School approval; and/or

  • direct registration (if offered).

5.2 School Admin duties. The School is responsible for:

  • ensuring only authorized individuals receive access;

  • maintaining correct role assignments (student/teacher/staff);

  • promptly removing access for departing Users;

  • implementing internal policies for acceptable use and content compliance.

5.3 Credential security. Users must:

  • keep passwords confidential;

  • not share credentials;

  • use strong authentication methods where offered (e.g., 2FA);

  • immediately notify ISP Library of suspected compromise.

5.4 Minors and school responsibility. Where Users are minors, the School confirms it has any required legal basis/consent under Applicable Law for the minor’s use of the Platform and the processing of personal data (see Section 16). Latvia also has a child rights protection framework requiring special care for children’s rights and privacy. (vvc.gov.lv)
5.5 Account suspension. We may suspend or restrict Accounts to protect security, comply with law, or enforce these Terms (see Section 13).
 
6. Acceptable Use Rules (Very Explicit)
6.1 Permitted purpose. Unless agreed otherwise, the Platform is for non-commercial educational use (teaching, learning, internal School activities).
6.2 Prohibited actions. You must not:

  • use the Platform for illegal purposes;

  • attempt unauthorized access, scraping, or reverse engineering;

  • interfere with the Platform’s integrity or security;

  • upload malware, malicious code, or exploit attempts;

  • use the Platform to harass, bully, threaten, or discriminate;

  • upload or share content that is illegal, defamatory, hateful, extremist, or otherwise harmful;

  • misrepresent authorship, impersonate others, or falsify School affiliation;

  • systematically download School Content to re-publish it externally without permission;

  • share School Content outside authorized School users (unless the School lawfully authorizes and it is lawful).

6.3 Usage limits. We may apply technical limits (storage quotas, rate limits, file size limits) for security and fairness.
6.4 Audit logs. For security and accountability, the Platform may maintain logs of access and activity, subject to data protection law and School instructions (see Section 16).
 
7. School Content: Ownership, Responsibility, and “Scans of Books”
7.1 Ownership stays with uploader/rights holder. Schools and Users keep ownership of their School Content, and third-party rights holders keep their rights.
7.2 Schools are responsible for what they upload. The School is solely responsible for ensuring School Content is lawful and that it has the right to upload/share it.
7.3 Scans, excerpts, and third-party materials (key point).

  • Schools may upload scans of books, excerpts, worksheets, and other materials only if the School has a lawful basis: e.g., permission/license from the rights holder, or a lawful statutory exception/limitation applicable to educational use. Latvian Copyright Law includes provisions on use for educational and research purposes (conditions apply). (WIPO)

  • Non-commercial educational intent alone is not automatically a permission. The School must evaluate legality under Applicable Law. ISP Library does not provide legal advice or copyright clearance.

7.4 Closed educational access expectation. Where Schools upload third-party materials under an educational limitation/exception, Schools should restrict access to the relevant class/community and avoid making such materials publicly available, unless clearly lawful.
7.5 Metadata and personal data in files. Schools should avoid uploading unnecessary personal data (e.g., student IDs, addresses) inside files unless required and lawful (GDPR data minimization).
 
8. License Granted to ISP Library to Operate the Platform
8.1 Limited operating license. By uploading School Content, the School grants ISP Library a limited, worldwide, non-exclusive license to:

  • host, store, back up, and process the School Content;

  • display and transmit it to authorized Users;

  • perform technical formatting (e.g., compression, indexing) strictly to provide the Services.

8.2 No transfer of ownership. This license does not transfer ownership to ISP Library.
8.3 Termination effect. Upon termination, we will handle School Content as described in Section 15 (data return/deletion), subject to retention obligations and backups.
 
9. Intermediary/Hosting Status and Liability for School Content
9.1 Hosting provider. For School Content uploaded at the request of Schools/Users, ISP Library acts as an online intermediary/hosting service provider in the sense of EU/Latvian rules.
9.2 No general obligation to monitor. We do not generally pre-screen School Content for legality. We may use automated tools for security (e.g., malware detection) and may take action when we become aware of illegal content or violations.
9.3 Latvian intermediary liability principles. Latvian Law on Information Society Services provides that a hosting/intermediary provider is generally not liable for stored information where it lacks actual knowledge of illegal activity/content and acts promptly to remove/disable access when knowledge is obtained. (natlex.ilo.org)
9.4 DSA alignment. The EU Digital Services Act establishes EU-wide rules for online intermediary services (including hosting) and requires notice-and-action mechanisms for illegal content. (eur-lex.europa.eu)
 
10. Notice-and-Action (Illegal Content / Copyright / Policy Violations)
10.1 How to report content (Notice). Anyone may submit a notice of allegedly illegal content (including copyright infringement) via:

  • Email: [insert notice email]

  • Web form: [insert link if exists]
    Notices must be in writing and, where possible, include:

  • the exact location (URL/path/screenshot) of the content;

  • reasons why it is allegedly illegal;

  • evidence of rights/authority (if copyright/rights claim);

  • your contact details;

  • a good-faith statement of accuracy.

10.2 DSA notice elements. To the extent applicable, notices should allow us to identify the content and assess legality, consistent with DSA “notice and action” requirements. (eur-lex.europa.eu)
10.3 Our actions after notice. We may:

  • remove or disable access to content;

  • restrict sharing scope (e.g., limit to a class);

  • request additional information from the notifier or School;

  • suspend or terminate Accounts for repeated violations.

10.4 Informing the School. Where appropriate, we will notify the relevant School Admin about content actions, unless prohibited (e.g., law enforcement request).
10.5 Counter-notice / dispute. If content is removed and the uploader believes removal was mistaken, the uploader (via School Admin) may submit a reasoned request for reinstatement, including legal basis/permission. We may reinstate if appropriate.
10.6 Repeat infringers / repeat violations. We may apply progressive enforcement (warnings → temporary suspension → termination) for repeated illegal uploads or serious breaches.
 
11. Content Moderation, Enforcement, and Safety
11.1 Platform rules. We may enforce:

  • these Terms;

  • School policies provided to Users;

  • applicable law and lawful authority requests.

11.2 Emergency measures. We may act immediately without prior notice where necessary to:

  • prevent harm or security incidents;

  • comply with legal obligations;

  • stop distribution of clearly illegal content.

11.3 Transparency (where applicable). If DSA transparency obligations apply to our service type/scale, we may publish transparency information about moderation actions.
 
12. ISP Library Disclaimers About School Content
12.1 No responsibility for School Content. Schools/Users upload School Content. ISP Library does not guarantee that School Content:

  • is legal or non-infringing;

  • is accurate, complete, or up to date;

  • is suitable for a particular class or age group.

12.2 No endorsement. Hosting or availability of School Content does not mean ISP Library endorses it.
12.3 Educational scans statement (your requested point, safely phrased). ISP Library only provides convenient digital space and tools for Schools/teachers to place materials for learning. Schools decide to upload scans/books/files for non-commercial educational purposes and are responsible for ensuring that such uploading is lawful (e.g., permitted by license or educational exceptions). ISP Library is not the rights-clearing entity. (WIPO)
 
13. Suspension, Restriction, and Termination
13.1 We may suspend or restrict access (whole School or individual Accounts) if we reasonably believe:

  • there is a serious breach of these Terms;

  • content is illegal or poses risk;

  • there is a security threat;

  • required fees are overdue (if paid service);

  • we must comply with a legal order.

13.2 Termination by School. Schools may request termination according to their plan or contract. We may ask for verification from the School Admin.
13.3 Effect of termination. On termination:

  • access is revoked;

  • School Content is handled per Section 15;

  • clauses intended to survive (IP, confidentiality, liability, governing law) survive.

 
14. Intellectual Property in the Platform
14.1 Our IP. ISP Library Content, software, interface, design, and trademarks belong to ISP Library or licensors.
14.2 License to use. We grant a limited, non-transferable, revocable right to access and use the Platform for educational purposes during the term.
14.3 Restrictions. You must not:

  • copy/modify platform code;

  • reverse engineer except where mandatory law permits;

  • remove proprietary notices;

  • create competing service based on the Platform.

 
15. Data Retention, Backups, Export, and Deletion (School Content)
15.1 Retention settings. We may offer retention controls to School Admins. If no controls exist, default retention applies.
15.2 Backups. We may maintain backups for security and disaster recovery. Deleted data may remain in backups for a limited period, then overwritten.
15.3 Export. On request, we may provide reasonable export options for Schools, depending on technical feasibility and plan level.
15.4 Deletion. Following termination and subject to legal obligations, we will delete or anonymize School Content and related personal data within a reasonable period. Some logs may be retained for security/fraud prevention and legal compliance.
 
16. Data Protection and Privacy (GDPR + Latvia)
16.1 Roles: Controller vs Processor.

  • For most School use, the School is the Data Controller (decides purposes/means of processing student/teacher data).

  • ISP Library acts as a Data Processor processing personal data on the School’s instructions, unless we independently determine purposes (e.g., platform security, billing, legal compliance) where we may be a controller for those limited purposes.

This structure aligns with GDPR and Latvia’s Personal Data Processing Law. (LIKUMI.LV)
16.2 Data Processing Agreement (DPA). Where required by GDPR, Schools should enter into a DPA with ISP Library covering:

  • subject matter and duration;

  • nature and purpose;

  • types of personal data and categories of data subjects;

  • processor obligations, confidentiality, security, sub-processors, assistance, audits, breach notifications.

16.3 Categories of personal data (typical). Depending on configuration, the Platform may process:

  • identity/contact data (name, email, role);

  • school affiliation and class group membership;

  • usage logs (logins, access timestamps);

  • educational progress/analytics (if enabled);

  • content-related data (files may contain personal data if the School uploads it).

16.4 Legal bases. In School context, legal bases usually include:

  • performance of contract (School agreement);

  • legitimate interests (security, service improvement);

  • compliance with legal obligations;

  • School’s own legal bases (education-related tasks), which the School must determine as controller.

16.5 Security measures. We implement organizational and technical measures appropriate to risk, such as:

  • access controls and role-based permissions;

  • encryption in transit (where applicable);

  • monitoring for abuse and vulnerabilities;

  • backup and disaster recovery practices;

  • least-privilege internal access.

16.6 Personal data breach. We will notify the School without undue delay after becoming aware of a personal data breach affecting School data, and provide information reasonably required for the School’s GDPR obligations.
16.7 Sub-processors. We may use sub-processors (hosting, email delivery, analytics). We will maintain an up-to-date list or provide it in the DPA, and ensure sub-processors have appropriate safeguards.
16.8 International transfers. If data is transferred outside the EEA, we will rely on lawful transfer mechanisms (e.g., adequacy decisions or SCCs) as required by GDPR.
16.9 Data subject rights. For School-managed data:

  • Users should direct requests (access, correction, deletion, restriction, portability, objection) to the School as controller.

  • ISP Library will assist the School to respond as required.

16.10 Cookies and similar technologies.

  • The use of non-essential cookies generally requires prior consent under EU ePrivacy rules as implemented in national law, and GDPR-standard consent. (European Union)

  • We will present cookie controls and information through our cookie banner/policy where applicable.

16.11 Privacy Policy. Additional details are provided in our Privacy Policy [insert link]. If there is any inconsistency, GDPR obligations prevail.
 
17. AI Features (If Enabled)
17.1 AI outputs are probabilistic. If the Platform offers AI-generated quizzes or similar tools, outputs may contain errors or inappropriate content.
17.2 Teacher review required. AI-generated materials must be reviewed by a teacher/authorized staff before being used with students.
17.3 No reliance for high-stakes decisions. Do not rely on AI outputs for grading decisions, formal assessments, medical/legal advice, or any high-stakes determinations.
17.4 Inputs. Schools should avoid submitting unnecessary personal data into AI tools and should follow their own safeguarding policies.
17.5 Logging and improvement. How AI inputs/outputs are stored and processed will be described in the Privacy Policy/DPA and feature-specific notices.
 
18. Fees, Billing, and Refunds (If Applicable)
18.1 Plans. Fees, billing cycles, and included features are defined in your order form, invoice, or plan page.
18.2 Taxes. VAT or other applicable taxes may apply depending on location and invoicing details.
18.3 Non-payment. We may suspend Services for overdue payments after reasonable notice.
18.4 Refund Policy. Refunds (if any) follow our Refund Policy [insert link], consistent with mandatory consumer rules where applicable.
 
19. Service Availability, Maintenance, and Changes
19.1 Availability. We aim for reliable access but do not guarantee uninterrupted service.
19.2 Maintenance. Planned maintenance may cause temporary downtime. Where reasonable, we will notify Schools in advance.
19.3 Changes to Services. We may change features, interfaces, or technical requirements. Material changes may be communicated to Schools/Admins.
19.4 Beta features. Some features may be labeled beta/experimental and may be modified or discontinued.
 
20. Third-Party Links and Integrations
20.1 External links. The Platform may link to third-party sites. We do not control and are not responsible for third-party content or policies.
20.2 Integrations. If Schools enable third-party integrations, Schools are responsible for reviewing third-party terms and privacy practices.
 
21. Warranties and Disclaimers
21.1 As-is. The Services are provided “as is” and “as available.”
21.2 No implied warranties. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement for School Content.
21.3 Educational content quality. We do not warrant that School Content or AI outputs are accurate or compliant with a specific program.
 
22. Limitation of Liability
22.1 Indirect damages excluded. To the maximum extent permitted by law, ISP Library is not liable for indirect, incidental, special, consequential, or punitive damages (loss of profit, loss of data, business interruption), arising from use of the Services or School Content.
22.2 Cap (if allowed). Where permitted, our total liability for claims related to the Services is limited to the amount paid by the School to ISP Library in the 12 months preceding the event giving rise to the claim (or EUR 100 if no fees were paid), unless mandatory law requires otherwise.
22.3 No limitation for mandatory cases. Nothing limits liability where it cannot be limited under Applicable Law (e.g., intentional misconduct, personal injury where applicable).
 
23. Indemnification (School and/or User)
23.1 School indemnity. The School agrees to defend, indemnify, and hold harmless ISP Library from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

  • School Content uploaded/shared;

  • alleged infringement of third-party rights (copyright, privacy, etc.);

  • breach of these Terms by the School or its Users;

  • unlawful processing of personal data by the School as controller.

23.2 User indemnity (direct user contract). If you contract directly with us, you indemnify ISP Library for the same types of claims caused by your content or actions.
 
24. Consumer Information (Only If You Are a Consumer)
24.1 When this applies. This section applies only if you are a “consumer” (natural person acting outside your trade/business).
24.2 Mandatory rights. Nothing in these Terms limits mandatory consumer rights under Latvian law. (vvc.gov.lv)
24.3 Out-of-court dispute options. You may contact the Latvian Consumer Rights Protection Centre (CRPC/PTAC) for consumer rights guidance and enforcement. (ptac.gov.lv)
24.4 EU ODR platform note (updated). The EU Online Dispute Resolution (ODR) platform was discontinued as of 20 July 2025, so we do not provide an ODR link. (Consumer Redress in the EU)
 
25. Governing Law, Jurisdiction, and Disputes
25.1 Law. Latvian law governs, with EU law applicable where relevant. (LIKUMI.LV)
25.2 Courts. Unless mandatory rules say otherwise, disputes are subject to the courts of Riga, Latvia.
25.3 Good-faith negotiation. Before litigation, parties should attempt good-faith negotiation via School Admin + ISP Library support.
 
26. Notices and Communications
26.1 Electronic communications. You agree that notices may be provided electronically (email, in-app notifications).
26.3 DSA contact points. We maintain points of contact for recipients and authorities as required by DSA. (eur-lex.europa.eu)
 
27. Changes to These Terms
27.1 Updates. We may update these Terms to reflect changes in the Services, law, or security needs.
27.2 Effective date. Updated Terms become effective on the stated “Last updated” date. Material changes may be notified to Schools/Admins.
27.3 Continued use. Continued use after changes means acceptance, unless mandatory law provides otherwise.
 
28. Miscellaneous
28.1 Severability. If any clause is invalid, the rest remains effective.
28.2 No waiver. Failure to enforce a right is not a waiver.
28.3 Assignment. We may assign these Terms as part of a merger, acquisition, or asset transfer. Schools may not assign without consent unless legally allowed.
28.4 Force majeure. We are not liable for delays caused by events beyond reasonable control (e.g., outages, cyberattacks, legal changes, natural disasters).
28.5 Language. These Terms are provided in English. If a Latvian version is provided, specify priority: [choose: English controls / Latvian controls].
28.6 Entire agreement. These Terms + referenced policies (Privacy, Refund) and any School order form/DPA constitute the entire agreement.

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